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Customer Support

Welcome to Oscars Junction Supermarket! We are committed to providing exceptional customer support to address all your queries and concerns. Our dedicated team is here to assist you and ensure your shopping experience is seamless and enjoyable.

Woman Shopping for Groceries

Enquiry Form

Have a question or need assistance? Fill out the form with any inquiry on your mind, and we'll promptly get back to you with the information you need. Your satisfaction is our priority.

Chat with Our Support Team

Have a quick question or need immediate assistance? Our support team is just a message away. Click the button below to start a conversation with us.

Location

Visit Us at These

Convenient Locations

Explore Oscars Junction Supermarket at multiple convenient locations. Discover our wide range of domestic, imported, and local products at a store near you.

Visit us at:

House No-47/3, Beside SBI, Majorda-Nuvem Road, Calata, Nuvem, Goa. 403713

Visit us at:

H.no 223/C  near icici bank ,Arossim, Mormugoa,

Goa. 403712

FAQ
  • Where does Oscarsjunction deliver?
    We only deliver in select areas in South Goa. Call us now to find out more.
  • Do you have fixed delivery timings?
    Your products will be delivered within 24 hours of us receiving the order and the payment. Our delivery timings are between 10:30 AM and 7:00 PM. Our representative from the store will call you before sending your purchased items to your delivery location.
  • What is Oscars Junction's delivery process?
    Once you place the order, Our representative from the store will call you for order confirmation and delivery timings. Once we receive a confirmation, the order is packed and sent for delivery to your door step.
  • Is there a minimum order value for delivery?
    The minimum order value is Rs. 500.
  • Is there a charge for delivery?
    Yes, there is a nominal charge of Rs.20 for all order values lower than Rs 1000/-
  • How do I change the delivery info (address to which I want products delivered)?
    You can change your delivery address by calling our registered phone number and a representative will update your information after verifying all details.
  • What if I'm not home to receive my order?
    Our representative will call you to confirm the order and your availability and then deliver the order. In case we are unable to get through to you(on the phone number mentioned by you) for 48 hours, your order will be automatically cancelled and the money will be refunded to you in case of pre-paid orders.
  • Can I cancel my order?
    No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.
  • Can I change my order once it has been placed?
    No, Unfortunately, we will be unable to change any order after it has been placed. We ask that you ensure to check your order with our representative before confirming the order and making your payment.
  • What if I didn't like the quantity or the products delivered to me?
    We would request you to check the products while accepting the products during delivery. In case you are not happy with the quality of the products, please return those products to the representative. Please also make a remark on the bill about the return and name of the product returned along with your signature. Your money will refunded post the adjustment for delivery charges and discounts (if applicable), if paid by card or bank transfer. In case it is a cash-on- delivery purchase, pay the representative only for the products that you accept. Products can be returned or refunded within 48 hours of delivery. *Important: If your order value after returns is less than Rs.1000 then the delivery charges of Rs.20 will be levied and any bill size based offer/discount will be reversed and deducted from the refund due to you .
  • When and how will I get my refund in case of cancellation or product return?
    The refund of the excess money received will be processed within 3 working days of the return or cancellation. The process for the actual refund may take 7-14 working days to reflect in your Credit Card or Bank Account. There will be no refund in cash. All refund will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail on the 'Contact us' page and our representative will update you on the status either via e-mail or through a phone call.
  • What if products ordered by me are out of stock?
    In a rare case where products ordered by you are out of stock and we don't see ourselves getting stock within 48 hours, our representative will call you and update you on the products that are currently not in stock. Our representative will also suggest to you alternate products, incase similar products are available, which could be delivered in place of the ordered products. We will deliver the rest of the products at your convenience and process a refund for the out of stock products. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash from you by our representative.
  • Can I order Alcohol?
    Unfortunately, We currently don't deliver any wine / beer / alcohol through online orders but you may visit our store to find the choiest wines and alcohols.
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